I am a member of Friends For Life with Planet Honda, 15701 W Colfax Ave, Golden, CO 80401. Every time my 15% oil life comes up I call and get a appointment for a service check up. Oil change, Tire rotation, plus a few things, like Digital multi point inspection. That suggests a few things that can be postpone till my next visit as my time was short today. NOW THE REVIEW... I HAVE BEEN PLEASED WITH THE HONDA SERVICE FROM THE VERY FIRST TIME I USED THEM !!! Their cross street even has my last name "MOSS ST." All joking aside ...
I reached out for info on a used Pathfinder. Oty was so quick to respond, with a personalized video of the vehicle! She was very nice, friendly, and she went above and beyond from start to finish. I’ve bought about ten cars, and this was the best car buying experience I’ve ever had.
Very professional, always felt like I was their most important customer.
I always take my Honda to Planet Honda for service! Always professional technicians to advise and perform necessary maintenance. My 2015 Honda just reached 236,000 miles and still running strong! Jason Ball is the only tech I have work on my car and he is the best!
Thorough, communicative, professional.
Planet Honda and Trava made my purchasing experience as easy and straightforward as possible!
Jeff Puffert did an excellent job with me. Buying a car infrequently is a stressful experience and Jeff made it easy.
Got me in right away without an appointment. They were very helpful and transparent. I highly recommend this Planet Honda.
This is the 2nd time I've been to the dealership where no change they had me in-and-out of there in less than 30 minutes from my appointment time The customer service is impeccable I suggest you take your Honda there for service
Great service. Kept us updated during the arrival of our car. Super friendly and helpful. This is our third car with Planet Honda. Our salesperson Nik was incredible!
Ethan was a great help in our Ridgeline purchase. I'd definitely work with him and Planet Honda again.
Excellent service. Khai Duong was so helpful. Will definitely ask for him next time.
Scheduling an online appointment was seemless and I was able to get in within a day and my tire issue was resolved. I do miss the shuttle service.
Been coming here for a while, solid service. I’ve had alignments, oil changes, transmission fluid, coolant, tires patched, all the general maintenance stuff that went smoothly. Decent wait time, free snacks in waiting area, friendly staff, great place.
I have used Planet Honda since 2019 that’s when l bought my car . Chris and Kai have been very helpful and courteous
We were actually happy when we left the dealership with our new car. This has never happened before. Nikolas Smith was a pleasure to work with.
1. Great service 2. Courteous 3. Great communication 4. Knowledgeable of car
I went through my first buying experience at Planet Honda. Ethan was amazing and helped me through the whole process. As someone who is younger they made the process very smooth and easy! I absolutely love my new car, thank you Ethan and the planet Honda team!
Khai was great to work with!
Oty was amazing help, gave me all right information to move forward on my car finance
Oty was very sweet to my family and I! She informed and answered all of our questions with no problem. I admire her patience and I loved her energy! Definitely will be back 😀
Great customer service! Garret was super friendly and helpful. The mechanic also took great care of my car.
Service has always been top notch here. I bring both my Honda Fit and Accord to these guys and they are very thorough.
Got us a quote fast and very detailed with a video walk through
Danni was a great help.
Ben was a great service advisor. Kind and to the point about what was needed.
They did a wonderful job changing the oil and checking for everything else. Thank you
Service was quick and well done!
(Translated by Google) Good treatment and a lot of confidence (Original) Buen trato y mucha confianza
Very fast, easy to schedule, friendly and transparent.
Each experience/time at Planet Honda is different. It’s dependent on who you work with and how upfront the person working with you is willing to be. I worked with Brandon S this time.
I never knew buying a new car could be so user- friendly and straight-forward. The staff was honest and kind with an amazing approach to customer service! Wonderful experience and Ethan was the best! Knowledgeable, patient, helpful, humorous and kind, he did an amazing job familiarizing us with all the features that my new Honda Accord Hybrid has to offer. Frank was also incredible in his easy facility with all things on the financial side and in his human treatment of us as customers. Will definitely recommend to all those I know who are in the market.
My experience with Planet Honda was exceptional at all levels. Great working atmosphere and courtesy from all. Special thanks and 5 stars to Jeffrey who kept me well informed of the different phases of the acquisition of my CRV EX 2023 and all technical aspects of the new CRV. Great experience! Thumbs up!
Excellent customer service, kind employees, free goldfish. 10/10 experience.
Fair pricing and no pressure. The showroom was clean and the staff were professional and helpful.
I had the pleasure of working with Khai, the car service guy at Planet Honda, and he made bringing my car in for a checkup a smooth and easy experience. Khai was highly professional and friendly throughout the entire process. From the moment I arrived, he greeted me warmly and attentively listened to my concerns. His knowledge and expertise were evident as he explained the potential issues and the necessary steps to address them. Khai's excellent customer service skills shone through as he patiently answered all of my questions and provided regular updates on the progress of the checkup. ...
Khai was my service rep. He was outstanding and when he found out that I needed to wait for the recall service he was able to advance me in the que and got me on the road. Excellent service buy the entire staff.
My CRV was in for an oil change and tire rotation on May 20, 2023. I believe Danny was assisting the work and reporting to me when the work was complete. She was delightful and able to answer any questions I had. The service was done in a short period of time. I wasn’t able to do the review when it came as an e-mail but now I write that the service and assistance I received was spot on. Thank you Danny for your kindness. Mary Bowen
This was my first service on our new Honda. When we bought the car from Planet Honda, I was most struck by their overall honestly. I was pleased that the service area shares this culture of honesty. Anyone can feel confident using Planet Honda.
Tom was very responsive to all my concerns and very helpful.
Usually you hear horror stories about dealerships overcharging or trying to upsell you on services that you don't need, but not at this dealership! EVERYONE is incredibly helpful and not pushy. Khai Duong is the gentlemen I dealt with and he was beyond helpful and genuinely friendly. I opted to buy a battery and do the install myself and when he saw they accidentally charged me for labor, he immediately issued me a refund. Cannot recommend this place enough! Will go back for anything I need serviced on my vehicle.
We had THE BEST OF THE BEST Salesperson, Trava Hicken! She explained the CRV HONDA Hybrid Sport Touring completely! She truly knows her business!!
Great service. It was easy to make an appointment and wait while my vehicle was worked on.
Loved the service and large wait area. Only thing would be to improve getting vehicles back to customers when they are done. My car was done during the lunch break time and no one was covering. There were many cars done and people waiting on them but no employee working on checking people out. This left customers waiting longer than necessary. That's frustrating.
Excellent service, constant and clear communication, answered all my questions, worked quickly to resolve the issue
Khai Duong helped me and was incredibly kind, considerate of my time and helpful. The video they send out is through and explains everything they did and anything else they think might have to be done. I always Go to Honda because they do an amazing job and are very helpful!
Khai was excellent!, The best service I have received
Brian was friendly and knowledgeable and had great communication on what my next steps should be for finishing up some repairs.
Khai was incredibly helpful and provided excellent service, I will be back !
The buying process was super easy and painless. When i bought my car it was supposed to have a clear mask on the front end but their guy was on vacation so they contacted me to schedule a time to put it on alongside my window tint. The people are very friendly as well
To Danni and the Planet Honda team, Thank for the work you did on my car and your amazing customer service!
I worked with Ashley and she did a great job. The whole team was respectful, transparent and fair. I shopped around and had two other dealers admit that they couldn't match Planet Honda's price on my new Pilot Trailsport.
I had came to the place to get some minor fixing done. Ben explained to me on what I needed done. I asked him if the mechanic can look into other issue that might need to be done. Ben said he will talk to the mechanic and ask him to look into it. Ben also said that if there are other problems with my car that needs to be fixed he will call me back and let me know before they even get it done. I said that would be great. I will definitely come to the place again.
The service was great and customer service was excellent
Ashley Chavez was great at helping us find the car we were looking for. She had all the answers to the questions we asked and made the buying of the vehicle smooth and stress free. Thanks Ashley
Everyone was kind and helpful. Jared, our salesperson, was easy to work with and gave us great info. We didn’t feel pressured into making any decisions, which can be a concern about a dealership. Would recommend
I had an oil change and tire swap from snow tires and Khai had us in and out in no time with excellent service!
Khai was extremely kind and helpful. Felt my car had been taken good care of
Brad, Frank and Derek were amazing!! Everyone was friendly, helpful and made the process as stress free as possible. After shopping around their straightforward pricing and approachable demeanor was a breath of fresh air. I highly recommend them of you are in the market for a new or used vehicle.
Khai Duong helped us out with a recall service repair. He was awesome!!
Employees were very friendly. Quick and professional service. Was done in a timely manner. Great experience overall.
Very professional and careful to be accurate of the repairs and work that needed to be done. Friendly and accommodating.
Great job! Efficient and friendly service!
ac is under warranty but the honda company has not made the tool needed to replaced the seals who know how long before that can be fixed? replaced the battery. ok. so 200 for that. not bad. finally got a ride to the shop... let the service dept know i was there.. after an hour of wating i inquired about my car status.. advisor. was confused if it was ready or not.. finally determined it was done. called it up to be brought up... wonder how long it has been done? maybe done when i first showed up? yet. they are ...
Planet Honda has great people. All are very helpful and accommodating. I bought my. CR-V there in 2015. Have gone to them since for all services !! Shari
Good customer service!
This whole visit was absolutely amazing! Trava and Derek helped me out with finding my car and any questions I had, and Frank in finance was amazing. I was absolutely nervous for my first time buying a car and these three made it the best first experience it could have been, I couldn't reccomend them enough!
This was by far the best experience I've ever had with a dealership. The appointment scheduling was seamless. I brought my car in for an issue with the brake booster caused by another repair shop. The technician was extremely thorough, and the service representative communicated about every step along the process. While the cost appear to be higher than average, I felt comfortable with the quality of work they dead. I did not complete all the recommended repairs, but I am considering going back when the funds allow. They also provide you with a full inspection that includes videos, ...
Our salesperson, Nik, was superb. He met our needs with timeliness, patience and generosity. No games, one price and a reasonable time to handle our lease scenario based upon the current transportation delay scenario. Everything was handled professionally and our extra addition of window tinting was easy to get done in a timely manner. Highly recommend this dealer and their service department!